CloudOn vs esimgenius

At a glance

Whole-catalog figures — every active plan each provider sells today.

Price check in popular destinations

The cheapest plan each provider sells for two realistic trip sizes, in the destinations both cover that travelers check most. Every price is a live plan you can buy.

Plan types on offer

CloudOnesimgenius

Unlimited data ✓ Yes ✓ Yes

Regional bundles ✓ Yes ✓ Yes

Global bundles (50+ countries) ✓ Yes ✓ Yes

Cruise / at-sea plans No No

Pay as you go No No

Comparison by eSIMKart

Policies compared

Confirmed from each provider's own site — see the trust card on each provider page for the verification date.

CloudOn esimgenius

ID verification

CloudOn: Not confirmed yet

esimgenius: Not confirmed yet

Refund policy

CloudOn: Full refund only if never installed/activated, requested within 30 days of purchase. Once activated: generally non-refundable, except a partial refund for unused data if usage is minor AND a verified network/technical failure prevented service. Discount-code purchases are non-refundable once activated. DTAC Thailand 50GB/10-day and Unlimited plans follow a separate, per-plan refund policy.

esimgenius: Full refund only if the eSIM never activates in the destination country (install/connect failure, incompatible/carrier-locked phone, or the supplier under-delivers data). Wrong-destination purchases are case-by-case if reported within 24h, not guaranteed. Refunded via Stripe within 1 business day (banks take 5-10 more days).

Validity starts

CloudOn: Validity starts on first network connection, not at purchase or installation - a 7-day plan installed a week early still gives the full 7 days once first connected.

esimgenius: Validity starts at first network connection, not at purchase. An installed-but-never-activated eSIM is held for 90 days by their supplier before the QR can expire.

Fair-use limit

CloudOn: Unlimited plans include a fair-use high-speed data allowance before speeds are reduced for the rest of the validity period - the exact threshold and reduced speed vary by plan and are stated on that plans own page.

esimgenius: Unlimited plans state no daily data caps or cutoffs from esimgenius itself, but local carrier partners may throttle/restrict on atypical usage as an anti-abuse measure -- no specific threshold stated.

Top-ups & rollover

CloudOn: Supported - top-ups add to the existing eSIM directly from the CloudOn account, no new QR code or reinstall needed.

esimgenius: Not confirmed yet

Lost device / reinstalling

CloudOn: Not supported - eSIM QR codes are single-use. Once an eSIM is deleted or removed from a device it cannot be reinstalled, reassigned, or reissued.

esimgenius: Not confirmed yet

Billing currency

CloudOn: CloudOn supports USD and BDT: prices are shown in your chosen currency at checkout (BDT can also be paid via bKash), with exchange rates set by Stripe at purchase.

esimgenius: USD only, tax-inclusive, charged via Stripe -- no other currency option found at checkout.

Support

CloudOn: Live chat · Email · WhatsApp · Help center · 24/7

esimgenius: Email · Mon-Fri, 9am-6pm Hong Kong time

Payment

CloudOn: Card · PayPal · Apple Pay · Google Pay

esimgenius: Card

Headquarters

CloudOn: Japan

esimgenius: Bangkok, Thailand

Legal entity

CloudOn: Gold Lavender Co., Ltd.

esimgenius: Alphaweb Ventures Limited

Founded

CloudOn: Not confirmed yet

esimgenius: Not confirmed yet

Comparison by eSIMKart

Discount codes

CloudOn -10% ESIMKART

esimgenius No live code

CloudOn vs esimgenius — common questions

Figures on this page come from both providers' live catalogs and are re-checked automatically every day.

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