esimgenius vs eSimHero

At a glance

Whole-catalog figures — every active plan each provider sells today.

Price check in popular destinations

The cheapest plan each provider sells for two realistic trip sizes, in the destinations both cover that travelers check most. Every price is a live plan you can buy.

Plan types on offer

esimgeniuseSimHero

Unlimited data ✓ Yes ✓ Yes

Regional bundles ✓ Yes ✓ Yes

Global bundles (50+ countries) ✓ Yes ✓ Yes

Cruise / at-sea plans No No

Pay as you go No No

Comparison by eSIMKart

Policies compared

Confirmed from each provider's own site — see the trust card on each provider page for the verification date.

esimgenius eSimHero

ID verification

esimgenius: Not confirmed yet

eSimHero: Not confirmed yet

Refund policy

esimgenius: Full refund only if the eSIM never activates in the destination country (install/connect failure, incompatible/carrier-locked phone, or the supplier under-delivers data). Wrong-destination purchases are case-by-case if reported within 24h, not guaranteed. Refunded via Stripe within 1 business day (banks take 5-10 more days).

eSimHero: Full refund only while the eSIM is untouched (not installed, activated or used); requested from "My eSIMs" and processed immediately back to PayPal or the wallet. No partial refunds once activated.

Validity starts

esimgenius: Validity starts at first network connection, not at purchase. An installed-but-never-activated eSIM is held for 90 days by their supplier before the QR can expire.

eSimHero: The validity period starts at activation, i.e. when the eSIM first connects to a supported network in the coverage area; no manual activation step is needed.

Fair-use limit

esimgenius: Unlimited plans state no daily data caps or cutoffs from esimgenius itself, but local carrier partners may throttle/restrict on atypical usage as an anti-abuse measure -- no specific threshold stated.

eSimHero: Unlimited plans have a stated daily high-speed cap (e.g. 2GB/day), after which speed drops to 1 Mbps or 512 kbps until the next day; regular plans have no cap beyond operator-side traffic management.

Top-ups & rollover

esimgenius: Not confirmed yet

eSimHero: Top-ups can be added to the existing eSIM where the destination supports it; some destinations require buying a new eSIM instead.

Lost device / reinstalling

esimgenius: Not confirmed yet

eSimHero: An installed eSIM cannot be moved to another device, and a deleted profile may not be reinstallable; contact support before removing an eSIM.

Billing currency

esimgenius: USD only, tax-inclusive, charged via Stripe -- no other currency option found at checkout.

eSimHero: Checkout in USD, GBP or EUR; the default follows the site language (English → USD) and can be switched. A prepaid wallet locks to one currency at its first top-up.

Support

esimgenius: Email · Mon-Fri, 9am-6pm Hong Kong time

eSimHero: Email · Help center · 24/7

Payment

esimgenius: Card

eSimHero: PayPal · Card

Headquarters

esimgenius: Bangkok, Thailand

eSimHero: Not confirmed yet

Legal entity

esimgenius: Alphaweb Ventures Limited

eSimHero: Not confirmed yet

Founded

esimgenius: Not confirmed yet

eSimHero: Not confirmed yet

Comparison by eSIMKart

Discount codes

esimgenius No live code

eSimHero -10% ESIMKART

esimgenius vs eSimHero — common questions

Figures on this page come from both providers' live catalogs and are re-checked automatically every day.

Compare esimgenius and eSimHero by destination

Head-to-head prices for the destinations travelers check most.