HelloRoam vs Superalink

At a glance

Whole-catalog figures — every active plan each provider sells today.

Price check in popular destinations

The cheapest plan each provider sells for two realistic trip sizes, in the destinations both cover that travelers check most. Every price is a live plan you can buy.

Plan types on offer

HelloRoamSuperalink

Unlimited data ✓ Yes ✓ Yes

Regional bundles No ✓ Yes

Global bundles (50+ countries) No No

Cruise / at-sea plans No No

Pay as you go No No

Comparison by eSIMKart

Policies compared

Confirmed from each provider's own site — see the trust card on each provider page for the verification date.

HelloRoam Superalink

ID verification

HelloRoam: Not confirmed yet

Superalink: Not confirmed yet

Refund policy

HelloRoam: Full refund on an unactivated eSIM within 6 months of purchase (QR not scanned, no data used). Also covers device-compatibility issues and major service/connection failures (partial or full refund).

Superalink: Refunds only if the eSIM has not been activated and no data has been used; QRIS purchases must be requested within 7 days of purchase.

Validity starts

HelloRoam: Plan days start only at the eSIM's first connection to a supported network in your destination — buying and installing it at home use no plan days.

Superalink: Starts once the eSIM installs and connects to the local network at your destination — activation from home is possible, but Superalink recommends waiting until arrival; data isn't deducted until it connects there.

Fair-use limit

HelloRoam: A fair-use policy applies to unlimited plans — HelloRoam may apply speed limits if usage is well above normal levels, to protect network quality for other users.

Superalink: On Unlimited plans, speed drops for the rest of the day once the daily high-speed allowance is used (no extra charge, resets the next day): 10GB/day to 5 Mbps, 5GB/day to 1 Mbps, 500MB-3GB/day to up to 384 Kbps.

Top-ups & rollover

HelloRoam: Top up an existing eSIM in the HelloRoam app (My eSIM > Top up): the new data joins what's left and the end date moves out on the same eSIM, no new QR code; expired eSIMs and some plans can't take a top-up.

Superalink: Enter your eSIM's ICCID on Superalink's Top Up page (My Voucher) to add data or extend — no reinstall needed, though it only becomes available once the current package's validity ends or its data runs out.

Lost device / reinstalling

HelloRoam: Before first connection in the destination you can reinstall on the same phone with the same QR (for a limited time), and support can issue a new eSIM for a new phone; once it has connected, a deleted eSIM is gone and no replacement is issued for a phone change.

Superalink: A deleted eSIM can be reactivated on the same device, but cannot be reissued for a different device, per Superalink's own FAQ.

Billing currency

HelloRoam: Charges in USD by default (a currency switcher is available). Indirect/sales tax is added based on your billing postal or zip code.

Superalink: USD is the primary payment currency; other currencies may be accepted depending on availability and payment method, with the transaction currency set at the time of purchase.

Support

HelloRoam: Live chat · Email · WhatsApp · Help center · 24/7

Superalink: Live chat · Email · WhatsApp · Help center · 24/7

Payment

HelloRoam: Card · PayPal · Apple Pay · Google Pay

Superalink: Card · PayPal

Headquarters

HelloRoam: London, United Kingdom

Superalink: Singapore

Legal entity

HelloRoam: Future Syncs Limited

Superalink: Gadget SG Pte. Ltd.

Founded

HelloRoam: 2024

Superalink: 2024

Comparison by eSIMKart

Discount codes

HelloRoam -10% ESIMKART

Superalink -20%(Unlimited plans only) ESIMK0000

HelloRoam vs Superalink — common questions

Figures on this page come from both providers' live catalogs and are re-checked automatically every day.

Compare HelloRoam and Superalink by destination

Head-to-head prices for the destinations travelers check most.