HelloRoam vs Yatelo

At a glance

Whole-catalog figures — every active plan each provider sells today.

Price check in popular destinations

The cheapest plan each provider sells for two realistic trip sizes, in the destinations both cover that travelers check most. Every price is a live plan you can buy.

Plan types on offer

HelloRoamYatelo

Unlimited data ✓ Yes ✓ Yes

Regional bundles No ✓ Yes

Global bundles (50+ countries) No ✓ Yes

Cruise / at-sea plans No No

Pay as you go No No

Comparison by eSIMKart

Policies compared

Confirmed from each provider's own site — see the trust card on each provider page for the verification date.

HelloRoam Yatelo

ID verification

HelloRoam: Not confirmed yet

Yatelo: Not required

Refund policy

HelloRoam: Full refund on an unactivated eSIM within 6 months of purchase (QR not scanned, no data used). Also covers device-compatibility issues and major service/connection failures (partial or full refund).

Yatelo: Refunds only for issues on Yatelo's side, requested within 30 days of purchase and only for unused data; used data is non-refundable and approved refunds may carry processing fees.

Validity starts

HelloRoam: Plan days start only at the eSIM's first connection to a supported network in your destination — buying and installing it at home use no plan days.

Yatelo: Your plan only starts counting once you connect -- the countdown begins at first network connection, not purchase.

Fair-use limit

HelloRoam: A fair-use policy applies to unlimited plans — HelloRoam may apply speed limits if usage is well above normal levels, to protect network quality for other users.

Yatelo: Fixed-data plans hard-cap at the purchased allowance. Standard unlimited plans feature a daily high-speed cap and throttle speeds once crossed; Truly Unlimited plans have no daily cap. Plan details for all options explicitly state these terms prior to purchase.

Top-ups & rollover

HelloRoam: Top up an existing eSIM in the HelloRoam app (My eSIM > Top up): the new data joins what's left and the end date moves out on the same eSIM, no new QR code; expired eSIMs and some plans can't take a top-up.

Yatelo: Add more data or buy a new plan anytime within the app.

Lost device / reinstalling

HelloRoam: Before first connection in the destination you can reinstall on the same phone with the same QR (for a limited time), and support can issue a new eSIM for a new phone; once it has connected, a deleted eSIM is gone and no replacement is issued for a phone change.

Yatelo: If you delete the eSIM or change phones, contact support and they help reinstall or replace the eSIM, depending on the plan.

Billing currency

HelloRoam: Charges in USD by default (a currency switcher is available). Indirect/sales tax is added based on your billing postal or zip code.

Yatelo: United States Dollars (USD)

Support

HelloRoam: Live chat · Email · WhatsApp · Help center · 24/7

Yatelo: Email · Live chat · 24/7

Payment

HelloRoam: Card · PayPal · Apple Pay · Google Pay

Yatelo: Card · Apple Pay · Google Pay

Headquarters

HelloRoam: London, United Kingdom

Yatelo: Canada

Legal entity

HelloRoam: Future Syncs Limited

Yatelo: Nimbleedge Inc.

Founded

HelloRoam: 2024

Yatelo: 2024

Comparison by eSIMKart

Discount codes

HelloRoam -10% ESIMKART

Yatelo -15% ESIMKART15

HelloRoam vs Yatelo — common questions

Figures on this page come from both providers' live catalogs and are re-checked automatically every day.

Compare HelloRoam and Yatelo by destination

Head-to-head prices for the destinations travelers check most.