Superalink vs The SIM Shop

At a glance

Whole-catalog figures — every active plan each provider sells today.

Price check in popular destinations

The cheapest plan each provider sells for two realistic trip sizes, in the destinations both cover that travelers check most. Every price is a live plan you can buy.

Plan types on offer

SuperalinkThe SIM Shop

Unlimited data ✓ Yes ✓ Yes

Regional bundles ✓ Yes ✓ Yes

Global bundles (50+ countries) No No

Cruise / at-sea plans No No

Pay as you go No No

Comparison by eSIMKart

Policies compared

Confirmed from each provider's own site — see the trust card on each provider page for the verification date.

Superalink The SIM Shop

ID verification

Superalink: Not confirmed yet

The SIM Shop: Not confirmed yet

Refund policy

Superalink: Refunds only if the eSIM has not been activated and no data has been used; QRIS purchases must be requested within 7 days of purchase.

The SIM Shop: Unused, uninstalled and unactivated plans can be refunded within 30 days of purchase from My Account > Refunds, to the original payment method. Installed, activated or used eSIMs are reviewed case by case. Australian Consumer Law rights apply on top.

Validity starts

Superalink: Starts once the eSIM installs and connects to the local network at your destination — activation from home is possible, but Superalink recommends waiting until arrival; data isn't deducted until it connects there.

The SIM Shop: Validity starts on first network connection on almost every plan; Japan KDDI plans start on first data use in Japan, with a supplier start-by deadline.

Fair-use limit

Superalink: On Unlimited plans, speed drops for the rest of the day once the daily high-speed allowance is used (no extra charge, resets the next day): 10GB/day to 5 Mbps, 5GB/day to 1 Mbps, 500MB-3GB/day to up to 384 Kbps.

The SIM Shop: Daily high-speed plans slow down after the daily allowance (typically to 384 kbps) until the next reset; the allowance, reduced speed and hotspot limits are stated per plan.

Top-ups & rollover

Superalink: Enter your eSIM's ICCID on Superalink's Top Up page (My Voucher) to add data or extend — no reinstall needed, though it only becomes available once the current package's validity ends or its data runs out.

The SIM Shop: Not confirmed yet

Lost device / reinstalling

Superalink: A deleted eSIM can be reactivated on the same device, but cannot be reissued for a different device, per Superalink's own FAQ.

The SIM Shop: Not confirmed yet

Billing currency

Superalink: USD is the primary payment currency; other currencies may be accepted depending on availability and payment method, with the transaction currency set at the time of purchase.

The SIM Shop: Prices and checkout are in Australian dollars (AUD).

Support

Superalink: Live chat · Email · WhatsApp · Help center · 24/7

The SIM Shop: Email · Help center · 9am–5pm AEST, Monday to Friday (excl. Queensland public holidays); reply within one business day

Payment

Superalink: Card · PayPal

The SIM Shop: Not confirmed yet

Headquarters

Superalink: Singapore

The SIM Shop: Brisbane, Queensland, Australia

Legal entity

Superalink: Gadget SG Pte. Ltd.

The SIM Shop: The SIM Shop Pty Ltd

Founded

Superalink: 2024

The SIM Shop: 2026

Comparison by eSIMKart

Discount codes

Superalink -20%(Unlimited plans only) ESIMK0000

The SIM Shop -10% ESIMKART

Superalink vs The SIM Shop — common questions

Figures on this page come from both providers' live catalogs and are re-checked automatically every day.

Compare Superalink and The SIM Shop by destination

Head-to-head prices for the destinations travelers check most.