Confirmed from each provider's own site — see the trust card on each provider page for the verification date.
Yesim
Superalink
MobiMatter
Maya Mobile
ID verification
Yesim:
Not confirmed yet
Superalink:
Not confirmed yet
MobiMatter:
Not confirmed yet
Maya Mobile:
Not confirmed yet
Refund policy
Yesim:
Refunds within 30 days of purchase only if the plan/top-up hasn't been activated, used or expired (installing the eSIM profile counts as activation); approved refunds go to the original payment method, but amounts of €10 or less are credited as Ycoins.
Superalink:
Refunds only if the eSIM has not been activated and no data has been used; QRIS purchases must be requested within 7 days of purchase.
MobiMatter:
Cancellation possible only before the eSIM is downloaded/activated (operator fees may apply); after that, full or partial refund only for a genuine fault MobiMatter can't fix within 24h of you reporting it via its troubleshooting tool.
Maya Mobile:
Full refund (less processing fees) within 30 days if no data has been used — including incompatible or carrier-locked devices; partial refunds proportionate to unused data for Maya-side network issues.
Validity starts
Yesim:
You select a desired activation time when purchasing a plan in the app -- validity is not automatically triggered at purchase.
Superalink:
Starts once the eSIM installs and connects to the local network at your destination — activation from home is possible, but Superalink recommends waiting until arrival; data isn't deducted until it connects there.
MobiMatter:
Depending on the operator, validity starts either when the eSIM is installed or only when it first connects to a network at the destination; check the package's own Product Description.
Maya Mobile:
Each plan runs for its full duration once activated in the app (turn the eSIM on when you land, not automatically at purchase); you're charged once at purchase regardless of how much data you use, and there are no partial refunds for unused days.
Fair-use limit
Yesim:
Yesim itself does not enforce a Fair Usage Policy on its Unlimited plans, but some of its partner network providers may apply their own FUP as part of their own terms, per Yesim's Help Center.
Superalink:
On Unlimited plans, speed drops for the rest of the day once the daily high-speed allowance is used (no extra charge, resets the next day): 10GB/day to 5 Mbps, 5GB/day to 1 Mbps, 500MB-3GB/day to up to 384 Kbps.
MobiMatter:
Unlimited packages carry a Fair Usage Policy against abnormal heavy use like continuous large downloads or P2P; MobiMatter may degrade or suspend service for violators, but no fixed data threshold or throttled speed is published.
Maya Mobile:
Unlimited plans: speed may be temporarily throttled to 10 Mbps once daily usage exceeds 3GB, and to 1 Mbps if very high usage continues; any throttle is removed within 24 hours. Prepaid (fixed-GB) plans run at full local network speed.
Top-ups & rollover
Yesim:
Additional data can be bought at any time from the Yesim app or website, added to the same eSIM.
Superalink:
Enter your eSIM's ICCID on Superalink's Top Up page (My Voucher) to add data or extend — no reinstall needed, though it only becomes available once the current package's validity ends or its data runs out.
MobiMatter:
A top-up buys a separate package from the same operator that auto-attaches to your existing eSIM (no new QR scan); it adds its own data/validity rather than extending the original plan, and isn't offered by every operator.
Maya Mobile:
Add data to an existing eSIM any time: pick a package in the Shop and choose your existing eSIM at checkout (no reinstall); optional Auto Renew also extends 30-day plans monthly.
Support
Yesim:
Live chat · Email · Help center · 24/7
Superalink:
Live chat · Email · WhatsApp · Help center · 24/7
MobiMatter:
Help center · 24/7
Maya Mobile:
Email · WhatsApp · Live chat · 24/7
Comparison by eSIMKart
