Confirmed from each provider's own site — see the trust card on each provider page for the verification date.
Superalink
Ubigi
MobiMatter
Maya Mobile
ID verification
Superalink:
Not confirmed yet
Ubigi:
Not required
MobiMatter:
Not confirmed yet
Maya Mobile:
Not confirmed yet
Refund policy
Superalink:
Refunds only if the eSIM has not been activated and no data has been used; QRIS purchases must be requested within 7 days of purchase.
Ubigi:
Refunds only for unused plans — a plan can't be refunded once you start using it. Requests within 14 business days of purchase, processed within 10 business days to the original payment method.
MobiMatter:
Cancellation possible only before the eSIM is downloaded/activated (operator fees may apply); after that, full or partial refund only for a genuine fault MobiMatter can't fix within 24h of you reporting it via its troubleshooting tool.
Maya Mobile:
Full refund (less processing fees) within 30 days if no data has been used — including incompatible or carrier-locked devices; partial refunds proportionate to unused data for Maya-side network issues.
Validity starts
Superalink:
Starts once the eSIM installs and connects to the local network at your destination — activation from home is possible, but Superalink recommends waiting until arrival; data isn't deducted until it connects there.
Ubigi:
Smartstart: the plan's validity countdown begins when you first connect at your destination, not at the moment of purchase. Preloaded eSIM QR codes must be redeemed within 6 months of purchase or they expire unused.
MobiMatter:
Depending on the operator, validity starts either when the eSIM is installed or only when it first connects to a network at the destination; check the package's own Product Description.
Maya Mobile:
Each plan runs for its full duration once activated in the app (turn the eSIM on when you land, not automatically at purchase); you're charged once at purchase regardless of how much data you use, and there are no partial refunds for unused days.
Fair-use limit
Superalink:
On Unlimited plans, speed drops for the rest of the day once the daily high-speed allowance is used (no extra charge, resets the next day): 10GB/day to 5 Mbps, 5GB/day to 1 Mbps, 500MB-3GB/day to up to 384 Kbps.
Ubigi:
Unlimited plans run at full speed up to a threshold, then drop to 2 Mbps: about 15–25 GB on 7-day country plans and 60 GB on 30-day regional plans, depending on the destination.
MobiMatter:
Unlimited packages carry a Fair Usage Policy against abnormal heavy use like continuous large downloads or P2P; MobiMatter may degrade or suspend service for violators, but no fixed data threshold or throttled speed is published.
Maya Mobile:
Unlimited plans: speed may be temporarily throttled to 10 Mbps once daily usage exceeds 3GB, and to 1 Mbps if very high usage continues; any throttle is removed within 24 hours. Prepaid (fixed-GB) plans run at full local network speed.
Top-ups & rollover
Superalink:
Enter your eSIM's ICCID on Superalink's Top Up page (My Voucher) to add data or extend — no reinstall needed, though it only becomes available once the current package's validity ends or its data runs out.
Ubigi:
Existing Ubigi eSIMs can be recharged with a new data plan directly through the Ubigi app or ubigi.me account — even without Wi-Fi or remaining data — without installing a new eSIM.
MobiMatter:
A top-up buys a separate package from the same operator that auto-attaches to your existing eSIM (no new QR scan); it adds its own data/validity rather than extending the original plan, and isn't offered by every operator.
Maya Mobile:
Add data to an existing eSIM any time: pick a package in the Shop and choose your existing eSIM at checkout (no reinstall); optional Auto Renew also extends 30-day plans monthly.
Support
Superalink:
Live chat · Email · WhatsApp · Help center · 24/7
Ubigi:
Live chat · WhatsApp · Help center
MobiMatter:
Help center · 24/7
Maya Mobile:
Email · WhatsApp · Live chat · 24/7
Comparison by eSIMKart
