Confirmed from each provider's own site — see the trust card on each provider page for the verification date.
Yatelo
Airalo
BNESIM
Ubigi
ID verification
Yatelo:
Not required
Airalo:
Required for some countries (passport/ID)
BNESIM:
Not confirmed yet
Ubigi:
Not required
Refund policy
Yatelo:
Refunds only for issues on Yatelo's side, requested within 30 days of purchase and only for unused data; used data is non-refundable and approved refunds may carry processing fees.
Airalo:
Self-service refund request from your account (My eSIMs > Package History > Request Refund) for wrong purchase, changed plans, installation issues, or a non-working eSIM — expired or fully-used eSIMs aren't eligible. Wrong-purchase/changed-plans refunds go to Airmoney (their in-app credit) only; installation-issue/not-working refunds can go to Airmoney or your original payment method, taking 7-10 business days (up to 30 depending on your bank).
BNESIM:
Refund requests must be made within 14 days of purchase and are denied once over 10% of the plan's data has been used; approved refunds go to BNE Wallet credit (24h) or the original payment method (up to 3 business days).
Ubigi:
Refunds only for unused plans — a plan can't be refunded once you start using it. Requests within 14 business days of purchase, processed within 10 business days to the original payment method.
Validity starts
Yatelo:
Your plan only starts counting once you connect -- the countdown begins at first network connection, not purchase.
Airalo:
Validity starts either when the eSIM connects to the destination network or at the moment of installation, depending on the specific plan — check 'Additional Information > Activation Policy' on the plan page before buying to see which applies.
BNESIM:
Data validity starts counting down as soon as a plan is purchased by default; BNESIM also lets you schedule activation for a specific future day instead. Once installed, the eSIM begins working within about a minute of connecting to a local network.
Ubigi:
Smartstart: the plan's validity countdown begins when you first connect at your destination, not at the moment of purchase. Preloaded eSIM QR codes must be redeemed within 6 months of purchase or they expire unused.
Fair-use limit
Yatelo:
Fixed-data plans hard-cap at the purchased allowance. Standard unlimited plans feature a daily high-speed cap and throttle speeds once crossed; Truly Unlimited plans have no daily cap. Plan details for all options explicitly state these terms prior to purchase.
Airalo:
Unlimited plans default to a 3GB-per-day full-speed allowance before throttling to 1 Mbps for the rest of that 24-hour period (counted from activation, not purchase); a different daily threshold is stated on the specific plan's page when it applies instead of the 3GB default.
BNESIM:
Unlimited-data plans may be suspended if daily usage reaches 5GB or monthly usage reaches 100GB; BNESIM reserves the right to limit speed for very high network use.
Ubigi:
Unlimited plans run at full speed up to a threshold, then drop to 2 Mbps: about 15–25 GB on 7-day country plans and 60 GB on 30-day regional plans, depending on the destination.
Top-ups & rollover
Yatelo:
Add more data or buy a new plan anytime within the app.
Airalo:
Only plans marked 'rechargeable' (checkable under Additional Information before buying) can be topped up, via the My eSIMs > Top Up option in the app — a non-rechargeable eSIM or one that changed carriers requires buying a new eSIM instead.
BNESIM:
Top up via the BNESIM eSIM app: open My eSIMs, pick the eSIM to recharge, then choose a country and data plan; no reinstall needed.
Ubigi:
Existing Ubigi eSIMs can be recharged with a new data plan directly through the Ubigi app or ubigi.me account — even without Wi-Fi or remaining data — without installing a new eSIM.
Support
Yatelo:
Email · Live chat · 24/7
Airalo:
Live chat · Help center · 24/7
BNESIM:
Live chat · WhatsApp · Email · Help center · 24/7
Ubigi:
Live chat · WhatsApp · Help center
Comparison by eSIMKart
