Airalo Review: Plans & Pricing

Founded

2019

Headquarters

Singapore

Legal entity

AirGSM Pte Ltd

Website

airalo.com

Refund policy

Self-service refund request from your account (My eSIMs > Package History > Request Refund) for wrong purchase, changed plans, installation issues, or a non-working eSIM — expired or fully-used eSIMs aren't eligible. Wrong-purchase/changed-plans refunds go to Airmoney (their in-app credit) only; installation-issue/not-working refunds can go to Airmoney or your original payment method, taking 7-10 business days (up to 30 depending on your bank).

Validity starts

Validity starts either when the eSIM connects to the destination network or at the moment of installation, depending on the specific plan — check 'Additional Information > Activation Policy' on the plan page before buying to see which applies.

Fair-use limit

Unlimited plans default to a 3GB-per-day full-speed allowance before throttling to 1 Mbps for the rest of that 24-hour period (counted from activation, not purchase); a different daily threshold is stated on the specific plan's page when it applies instead of the 3GB default.

Top-ups & rollover

Only plans marked 'rechargeable' (checkable under Additional Information before buying) can be topped up, via the My eSIMs > Top Up option in the app — a non-rechargeable eSIM or one that changed carriers requires buying a new eSIM instead.

Lost device / reinstalling

Most Airalo eSIMs can't be reinstalled once deleted -- the app checks each plan under My eSIMs > 'Deleted your eSIM?' and walks you through reinstall if allowed, otherwise you'll need a new eSIM or Support.

Billing currency

Airalo lets you check out in 16 real currencies (USD, AUD, CAD, EUR, GBP, JPY, PLN, SGD, NOK, DKK, SEK, CHF, NZD, MXN, ZAR, THB) — not just a USD default; if your currency isn't listed, your bank handles the conversion at checkout.

Support

Live chat · Help center · 24/7

Payment

Card · PayPal · Apple Pay · Google Pay · Alipay

ID verification

Required for some countries (passport/ID)

Facts verified on Sep 1, 2026 from Airalo's own site

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