Confirmed from each provider's own site — see the trust card on each provider page for the verification date.
KnowRoaming
RoamGo
ID verification
KnowRoaming:
Not confirmed yet
RoamGo:
Not required
Refund policy
KnowRoaming:
Full refund if the eSIM was never installed or the plan never connected; after that a full or partial refund is discretionary (under 2% of data used, or a fault on their side). Ask within 90 days of purchase and before validity ends; reviewed within 4 working days, paid within 15 calendar days.
RoamGo:
All sales are final once the eSIM is installed or activated. A refund or replacement is granted where the eSIM failed to activate because of a verified technical fault, after support was given a chance to troubleshoot. Requests must reach support within 30 days of purchase. No refunds for an incompatible or locked device, skipped install instructions, a deleted profile, data already used, or changed travel plans.
Validity starts
KnowRoaming:
The plan starts when you first connect in a supported country, not at purchase; validity days count from that first connection and run continuously. It must be started within the 'Activate before' window shown at checkout. Unused data expires with the validity period, no rollover.
RoamGo:
The validity period starts at the activation event named on each product page, and it genuinely differs per plan: some start on successful payment, others on installation, manual activation, or first connection to a supported network. Each plan page states which rule applies before you buy.
Fair-use limit
KnowRoaming:
Unlimited country plans: 5 GB at full speed every 24 hours, then reduced speed until the allowance resets (24h counted from first connection); the Global unlimited plan gets 2 GB a day, then up to 256 kbps. Hotspot use counts against the allowance. Fixed plans stop when the data is used.
RoamGo:
Fixed-data plans are one bucket for the whole trip - no daily reset and no throttling until the bucket runs out. RoamGo also sells daily-allowance plans, which run at reduced speed after each day's high-speed cap; those are not listed here. Their Terms state that advertised speeds are theoretical maximums from the local carrier, not guaranteed throughput.
Top-ups & rollover
KnowRoaming:
Top up from My plans in the app or on knowroaming.com: select the plan, tap Top up, choose extra data or days; no new eSIM, nothing to scan, the connection doesn't drop. Optional auto top-up (off by default) charges the saved card when the plan runs low.
RoamGo:
Top-ups are per plan, not provider-wide: each plan page says "Top-ups available" or "No top-ups on this plan", and RoamGo state they make no promise where the carrier has not confirmed. Where a top-up applies it reuses the same eSIM and QR code with no reinstall, and is priced separately by the carrier. Some plans stay eligible for a limited grace period after expiry.
Support
KnowRoaming:
Live chat · Email · Help center · WhatsApp · 24/7
RoamGo:
Email · Live chat
Comparison by eSIMKart
