Confirmed from each provider's own site — see the trust card on each provider page for the verification date.
RoamGo
Telekonek
ID verification
RoamGo:
Not required
Telekonek:
Not required
Refund policy
RoamGo:
All sales are final once the eSIM is installed or activated. A refund or replacement is granted where the eSIM failed to activate because of a verified technical fault, after support was given a chance to troubleshoot. Requests must reach support within 30 days of purchase. No refunds for an incompatible or locked device, skipped install instructions, a deleted profile, data already used, or changed travel plans.
Telekonek:
Refunds/replacement only for a technical problem on Telekonek's side that prevents the eSIM from installing or working — not for unused-but-working eSIMs, wrong country/region, carrier-locked devices, changed travel plans, or voice/SMS expectations (data-only plans). Requests must be made within 5 days of purchase; approved refunds return to the original payment method in 3-5 business days.
Validity starts
RoamGo:
The validity period starts at the activation event named on each product page, and it genuinely differs per plan: some start on successful payment, others on installation, manual activation, or first connection to a supported network. Each plan page states which rule applies before you buy.
Telekonek:
Activation is instant once you scan the QR code, but the plan's own validity/day countdown begins when the eSIM connects to a live network at your destination, not at the moment of purchase.
Fair-use limit
RoamGo:
Fixed-data plans are one bucket for the whole trip - no daily reset and no throttling until the bucket runs out. RoamGo also sells daily-allowance plans, which run at reduced speed after each day's high-speed cap; those are not listed here. Their Terms state that advertised speeds are theoretical maximums from the local carrier, not guaranteed throughput.
Telekonek:
On metered (fixed-GB) plans, speed throttles to 1 Mbps after 3000MB is used in a day (2000MB/day on the North America bundle), resetting daily. Unlimited plans have their own daily high-speed cap shown per plan, commonly 2GB/day.
Top-ups & rollover
RoamGo:
Top-ups are per plan, not provider-wide: each plan page says "Top-ups available" or "No top-ups on this plan", and RoamGo state they make no promise where the carrier has not confirmed. Where a top-up applies it reuses the same eSIM and QR code with no reinstall, and is priced separately by the carrier. Some plans stay eligible for a limited grace period after expiry.
Telekonek:
Existing Telekonek eSIMs can be topped up from your dashboard (or the order-hash link in guest-checkout confirmation emails) without rescanning a QR code — the new plan attaches to the same eSIM. Top-ups are region-locked to their destinations.
Support
RoamGo:
Email · Live chat
Telekonek:
Live chat · Email · Phone · WhatsApp · Help center · Chat 24/7; email replies 06:00–23:00 UTC
Comparison by eSIMKart
