🇮🇩 MobiMatter eSIM Plans for Indonesia

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Headquarters

Abu Dhabi, UAE

Legal entity

Mobimatter Ltd

Website

mobimatter.com

Refund policy

Cancellation possible only before the eSIM is downloaded/activated (operator fees may apply); after that, full or partial refund only for a genuine fault MobiMatter can't fix within 24h of you reporting it via its troubleshooting tool. Read the policy ↗

Validity starts

Depending on the operator, validity starts either when the eSIM is installed or only when it first connects to a network at the destination; check the package's own Product Description.

Fair-use limit

Unlimited packages carry a Fair Usage Policy against abnormal heavy use like continuous large downloads or P2P; MobiMatter may degrade or suspend service for violators, but no fixed data threshold or throttled speed is published.

Top-ups & rollover

A top-up buys a separate package from the same operator that auto-attaches to your existing eSIM (no new QR scan); it adds its own data/validity rather than extending the original plan, and isn't offered by every operator.

Lost device / reinstalling

Deleting the eSIM, or a lost/factory-reset device, counts as 'Customer Induced Damage' voiding refund/replacement — no self-service reissue; contact support.

Billing currency

You can pick your billing currency at checkout (USD, EUR, GBP, AUD, CAD and more); the price and currency you select is what's charged to your card.

Support

Help center · 24/7

Payment

Card

Facts verified on Oct 2, 2026 from MobiMatter's own site