🇲🇱 HelloRoam eSIM Plans for Mali

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Founded

2024

Headquarters

London, United Kingdom

Legal entity

Future Syncs Limited

Website

helloroam.com

Refund policy

Full refund on an unactivated eSIM within 6 months of purchase (QR not scanned, no data used). Also covers device-compatibility issues and major service/connection failures (partial or full refund).

Validity starts

Plan days start only at the eSIM's first connection to a supported network in your destination — buying and installing it at home use no plan days.

Fair-use limit

A fair-use policy applies to unlimited plans — HelloRoam may apply speed limits if usage is well above normal levels, to protect network quality for other users.

Top-ups & rollover

Top up an existing eSIM in the HelloRoam app (My eSIM > Top up): the new data joins what's left and the end date moves out on the same eSIM, no new QR code; expired eSIMs and some plans can't take a top-up.

Lost device / reinstalling

Before first connection in the destination you can reinstall on the same phone with the same QR (for a limited time), and support can issue a new eSIM for a new phone; once it has connected, a deleted eSIM is gone and no replacement is issued for a phone change.

Billing currency

Charges in USD by default (a currency switcher is available). Indirect/sales tax is added based on your billing postal or zip code.

Support

Live chat · Email · WhatsApp · Help center · 24/7

Payment

Card · PayPal · Apple Pay · Google Pay

Facts verified on Oct 2, 2026 from HelloRoam's own site