KnowRoaming Review: Plans & Pricing

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Website

knowroaming.com

Refund policy

Full refund if the eSIM was never installed or the plan never connected; after that a full or partial refund is discretionary (under 2% of data used, or a fault on their side). Ask within 90 days of purchase and before validity ends; reviewed within 4 working days, paid within 15 calendar days. Read the policy ↗

Validity starts

The plan starts when you first connect in a supported country, not at purchase; validity days count from that first connection and run continuously. It must be started within the 'Activate before' window shown at checkout. Unused data expires with the validity period, no rollover.

Fair-use limit

Unlimited country plans: 5 GB at full speed every 24 hours, then reduced speed until the allowance resets (24h counted from first connection); the Global unlimited plan gets 2 GB a day, then up to 256 kbps. Hotspot use counts against the allowance. Fixed plans stop when the data is used.

Top-ups & rollover

Top up from My plans in the app or on knowroaming.com: select the plan, tap Top up, choose extra data or days; no new eSIM, nothing to scan, the connection doesn't drop. Optional auto top-up (off by default) charges the saved card when the plan runs low.

Lost device / reinstalling

KR.One is one eSIM installed once; every later plan attaches to it with no new QR code. A deleted eSIM can't be restored or moved to another phone; a fresh one is added through the app in about a minute, while a plan with days or data left stays on the phone it was bought for.

Billing currency

Charged in the currency shown at checkout (website: your region's currency; app: Settings > Currency). A card in another currency is converted by the card network at its own rate; KnowRoaming advises declining the bank's dynamic currency conversion offer. Card details are held by Stripe.

Support

Live chat · Email · Help center · WhatsApp · 24/7

Payment

Card · Apple Pay · Google Pay

Facts verified on Oct 7, 2026 from KnowRoaming's own site

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