🇷🇪 MoodSIM eSIM Plans for Réunion

Still researching: Founded · Headquarters · Legal entity

Website

moodsim.com

Refund policy

Not installed and within 14 days of purchase: full refund. Once installed (QR code scanned or one-tap install used): non-refundable. Top-ups and cryptocurrency payments are always non-refundable. Read the policy ↗

Validity starts

Shown per plan: "Upon Connect" plans start validity on first network connection at the destination (can install ahead of time); "Upon Install" plans start the moment the QR code is scanned. All eSIMs must be installed within 180 days of purchase.

Fair-use limit

Some plans apply a fair usage policy (mainly the daily-unlimited plans) — speed is reduced after the stated daily high-speed allowance, per the plan's own details. Not grounds for a refund.

Top-ups & rollover

Top-ups add both data and validity time. Optional auto top-up recharges automatically once remaining data falls below ~300MB, charging the saved card the plan's original price; a failed charge disables auto top-up rather than retrying. Not every plan supports top-up (shown per plan).

Lost device / reinstalling

If you delete the eSIM by accident, try re-scanning the original QR code on the same device (some profiles allow reinstall); otherwise contact support with your ICCID. eSIMs can't be moved to a new phone, which needs a new eSIM.

Billing currency

Prices are shown in USD. At checkout you can pay in your local currency (Stripe adds a roughly 2-4% conversion fee) or in USD (your own bank's exchange rate/foreign-transaction fee may apply instead) — the underlying price is identical either way.

Support

Email · WhatsApp · Help center · WhatsApp live support 09:00–19:00 CET (typically responds within a few hours).

Payment

Card · Apple Pay · Google Pay · Crypto

ID verification

Not required

Facts verified on Oct 2, 2026 from MoodSIM's own site